Refund policy
For In-Store Purchases
If for any reason you are not completely satisfied with your purchase you may return it within 14 days of the purchase date for a full refund or an exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items), and altered items (ring sizing) are non-returnable and non-refundable. We also do not accept returns for jewelry cleaner, coins, bullion, or collectibles. Please get in touch if you have questions or concerns about your specific item.
For Web Purchases
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please follow the instructions below for submitting a return request. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A $30 postage charge will be deducted from your refund.
Submit a return request
1. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, select the items that you want to return.
4. Select a return reason and add a note for us if you'd like.
5. Click Request return.
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund minus the $30 return shipping fee.
You can always contact us for any return questions at info@guyedwardjewelers.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items), and altered items (ring sizing) are non-returnable and non-refundable. We also do not accept returns for jewelry cleaner, coins, bullion, or collectibles. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.