Frequently Asked Questions

IN-STORE AT GUY EDWARD FAMILY JEWELERS LOCATED IN BUCKS COUNTY, WARRINGTON, PA
01. Can I try it on?
Absolutely. We encourage it! All the items shown on our website are available to view and try on at our physical store location. If you are local to Bucks County, Warrington, PA please come visit! You can find our business hours and location here.
02. Are your items new or preowned?
We have large selections of both! We are estate jewelry experts and have a fabulous inventory of unique antique, vintage, and estate jewelry, including engagement rings and wedding bands. We also make our own jewelry, have a large selection of ready-to-propose engagement rings (and wedding bands), offer full service custom jewelry design, and offer fashion jewelry at all price points. And since we have a jeweler on site, he occasionally designs and creates his own pieces, often turning what's "old" into something new again and completely one-of-a-kind.
03. Do you offer in-store pickup for online orders?
Yes, we do! After placing your order, you can choose the "In-store Pickup" option at checkout. We'll send you an email notification when your item is ready to be collected from our store.
04. The item I want is marked "Sold." Can you find a similar piece?
As a purveyor of unique, estate, and one-of-a-kind pieces, many of our items are truly irreplaceable. However, we have new pieces arriving regularly. Please contact us directly, and we would be happy to help you find a piece with a similar style or a unique alternative.
05. Can I schedule a private consultation with a jeweler?
We are happy to offer personalized one-on-one consultations. Whether you're looking for a custom engagement ring, a specific vintage piece, or expert advice, we can set aside time just for you. Please call us or use the contact form on our website to schedule a private appointment.
06. Do you sell coins & bullion?
We sell gold, silver, platinum, and palladium bullion. We sell bars, rounds, and coins, including fractional (like 1 gram or 1/10oz coins). We have junk silver (90% silver US coins) as well as foreign coin silver. We sell the following gold and silver coins: American Gold Eagle & American Gold Buffalo, Indian Head, Saint-Gaudens, Canadian Gold Maple Leaf, South African Krugerrand, British Gold Sovereign, Chinese Gold Panda, American Silver Eagle, British Silver Britannia, Canadian Silver Maple Leaf.
07. Can I get my jewelry appraised at your store?
Yes, we provide professional jewelry, watch & coin appraisal services for insurance or estate purposes.
08. Do you offer gift wrapping and special packaging?
Yes! Every piece of jewelry is delivered in our signature packaging, ready for gifting. If you're purchasing in-store, we offer complimentary gift wrapping to make your special occasion even more memorable.

SHIPPING, LAYAWAY, & RETURNS
01. Can I get free shipping?
Yes! All jewelry and watches ship free, always!
02. Do you offer layaway?
Absolutely! We offer one year layaway for jewelry, diamonds, watches, and coins. We make it super easy, and we do not charge interest or fees. Please note there are no refunds on layaway payments.
03. What is your return policy?
We have a 14 day no questions asked return or exchange policy. No refunds on custom designs, special orders, altered items, or layaways. Read the full policy here.

JEWELRY & WATCH REPAIR
01. How much will it cost to resize my ring?
The price to resize a ring depends on the metal type & purity, as well as the style and condition of the ring. Generally, plus or minus one size starts at $65. If you are interested in our resizing services for a ring you are planning to purchase on our website, please contact us before placing your order so we can confirm feasibility and price. Please note altered items, including re-sized rings, are considered final sale.
02. How long will the jeweler take to repair or resize my item?
We have a workshop and jeweler on site. Our jewelry repair services typically have a 10-15 business day turnaround. Custom designs, made-to-order items, and complex repairs or restorations can take anywhere from 2-6 weeks or more.
03. I've heard of getting rings "re-dipped". Do you offer rhodium plating?
We do offer rhodium plating, often referred to as "re-dipping". Rhodium is a precious, silver-white metal, with a high reflectivity for light. Almost all white gold is rhodium plated. Having your white gold items polished and rhodium plated will make them look brand new again. Really brand new, you will be amazed! Not wearing yellow or rose gold jewelry any longer? We can also rhodium plate them to turn them white and make them feel like a brand new piece!
04. Do you offer engraving?
Yes! We can personalize most rings, watches, pendants, and bracelets. In some cases, we can engrave your handwritten message! If you are interested in our engraving services for an item you are planning to purchase on our website, please contact us before placing your order so we can confirm feasibility and price. Please note that engraved pieces are not eligible for refund, return or exchange.
05. How do I care for my vintage, antique or fine jewelry?
Some vintage and antique pieces require special care. For all jewelry, we recommend avoiding harsh chemicals, at-home ultrasonic cleaners, and extreme temperature changes. For cleaning, our fine jewelry cleaner (available for purchase in-store), or a soft brush and mild soap are often best. We also offer professional cleaning services in-store and can provide specific care instructions for your unique piece as necessary when you purchase it.
06. How much does it cost to just have my jewelry cleaned?
We offer complimentary cleaning and inspection of your jewelry, including items not purchased from us. You are welcome to come have your jewelry cleaned as often as needed! We do recommend professional cleaning and inspection of your diamond and gemstone jewelry at least once every six months to ensure stones are secure and to restore its brilliance. We sell a fantastic jewelry cleaner for you to use at home in-between professional cleanings which you can purchase in store.
07. Do you change watch batteries and adjust watch bands?
Yes! We offer while-you-wait watch battery changes. We also do on the spot watch band adjustment and have many bands and bracelets in stock should you need a replacement.

CASH FOR GOLD
01. Are you a pawn shop?
We buy outright, which means we buy your items and hand you cash. We do not pawn. We are licensed precious metals dealers and offer top cash payouts for gold, platinum, silver, diamonds, fine jewelry, watches, coins, and precious metals.
02. Do you buy gold, silver, or estate jewelry?
We pay cash for gold, platinum, silver, diamonds, and gemstones. We buy precious metals and stones in all forms: scrap, jewelry, coins, bullion, watches, sterling flatware, diamonds and gemstones set or loose, etc. We offer fair market value and a transparent evaluation process. Please bring your items in during business hours for a free and no-obligation assessment. Appointment not required.
03. Can I sell my diamond for an upgrade?
We are strong buyers of diamonds of all shapes, sizes, and qualities and generally can offer more towards a trade or upgrade. We pay a premium for larger carat sizes (+1CT).
04. Do I need an appointment to sell my items?
Generally, no. There are three buyers on staff and we’re pretty quick in our process, even if you have a lot of items (like with an estate). For luxury watches or large coin collections you may want to call first to ensure the owner, Guy, is in and available. You can reach us at 215-674-5910. You do not need to sort or clean your items beforehand- In fact, please never clean a coin as cleaning can significantly reduce a rare coin's value.

CUSTOM DESIGN
01. What is the custom design process like?
The custom design process is a collaborative and exciting journey. It begins with an in-store consultation where you share your vision, ideas, and budget. Our jewelers will then create sketches and/or 3D renderings of your design. Once you approve the final design, we'll create a wax model for you to see and feel before our artisans begin crafting the final piece.
02. How long does a custom engagement ring take to create?
The timeline for a custom-designed piece can vary depending on the complexity of the design and the sourcing of materials. Generally, after the final design is approved & deposit received, the process takes approximately 4-6 weeks to create your custom piece. We will provide you with a more accurate timeline during your in store consultation.
03. Can I use my own stones or existing jewelry for a custom design?
Yes! We can often incorporate your heirloom diamonds or gemstones into a new custom design, allowing you to create a beautiful, sentimental piece while honoring your family's history. We also can recycle your gold, platinum, and silver and silver jewelry and use that credit towards a custom design or redesigned piece. We invite you to bring your pieces to our store for an in-person assessment and discussion.
04. Do you offer appraisals for custom-designed jewelry?
Yes, every custom-designed piece comes with a complimentary appraisal for insurance purposes.

Engagement Rings & Diamond Education
01. What are the "4Cs," and why are they so important?
The 4Cs—Carat, Cut, Color, and Clarity—are the universal standards for evaluating the quality of a diamond. Carat is the weight of the diamond, Cut refers to the stone’s proportions and angles, Color measures how colorless the diamond is, and Clarity assesses the presence of any internal or external blemishes. Our expert staff can walk you through each of these elements in detail and show you how they affect a diamond’s beauty in person so you can feel confident in discussing and choosing your diamond.
02. Is it better to buy an engagement ring online or in-store?
While browsing online is a great start, we highly recommend visiting us in-store. A diamond’s unique sparkle and fire are best appreciated in person. We can show you different stones side-by side, explain the nuances of their quality, and allow you to try on various settings to find the perfect fit and style that speaks to you.
03. Do you offer conflict-free diamonds?
Absolutely. We are committed to ethical sourcing and partner only with trusted suppliers who adhere to strict standards to ensure our diamonds are conflict-free. We believe in providing beautiful pieces you can feel good about.
04. Can you help me choose the right engagement ring style for my partner?
Yes! Our team specializes in helping clients find or design the perfect ring. We can discuss your partner's style, lifestyle, and preferences to guide you toward a classic, vintage, modern, or completely unique design. Or, we often work with couples together for a preliminary “try on & play” session to see what they like and don’t like. We will expertly guide you to consider all aspects of what your dream ring may look like and then can work with your partner separately to iron out the fine details and work within the needed budget. Stop by and let us help you find a ring that truly reflects your love story.